Matthew Haber Design

I have two separate support mechanisms. Clients should contact me directly in whatever manner is most convenient and/or practical. This page and the support form does not apply to you. Users of my free user actors should read through this FAQ and then use the support form to contact me.
  • Can you answer my general Isadora questions?

    Maybe. Please feel free to contact me via my contact form or email but I would encourage you to post your question on the TroikaTronix forum instead. This way, I can answer if I know the answer and lots of other talented Isadora users can weigh in with their thoughts as well. If you do want to contact me directly, I do ask that you refrain from calling me with your question. Email is generally a more efficient and effective way to reach me.

    I do provide general Isadora programming and support services. If you are interested in retaining my support services or in hiring me to assist you with a specific issue, please feel free to     contact me.

  • When will I hear back from you?

    I will do my best to respond to your support request as quickly as possible. For simple questions, typically response time is a few hours or less. Sometimes questions warrant longer answers that I don’t want to tap out on my phone or I need to test something in Isadora before responding. In those cases, it can take me up to a day or two before responding. This support form and my email hosting has historically proven to be extremely reliable and, to the best of my knowledge, not a single support request has ever been lost. What this means is that a delay in response doesn’t warrant a resubmission of your support request. I give these actors away free of charge and, while I am clearly happy to provide support as best I can, my paying clients and academic obligations have to take priority. If your question is especially time sensitive, please indicate that on my support form and I will do my best to expedite my response.

  • Do you provide phone support?

    In absolute emergencies I can provide phone support but please make sure that you have done the following things before picking up the phone.
    1. Double checked that you have followed the installation instructions precisely.
    2. Read any applicable FAQs.
    3. Searched through the Isadora manual and TroikaTronix forum.
    4. Submitted an email support request via the     support form.

    I am usually working or in class so odds are high that you will get my voicemail. Please tell me your name, briefly describe your issue and let me know when you need to hear back by. I will check out the support request you submitted via the form and give you a call back as soon as I have a moment.